Frequently Asked Questions

Everything you need to know about shopping with BonLook.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US and Canada. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How can I track my order status?

You can track your order by logging into your BonLook account or by clicking the 'Track Order' link found in your shipping confirmation email.

Are your products covered by a warranty?

All BonLook products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team with your order number.